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Customer support reply templates

ChatGPT 4 views 0 copies Oct 4, 2026
Create empathetic, on-brand support replies for the situations your team handles most.

Prompt

Act as a customer support lead.

Business: [what you sell]
Brand voice: [tone]
Policies: [refunds, shipping, warranty, response times]

Write reply templates for:
1. Order delayed
2. Refund request (approved)
3. Refund request (declined, explaining policy kindly)
4. Product not working / troubleshooting first steps
5. Angry customer complaint
6. Feature request
7. Account or login problem
8. Positive feedback thank-you

Each template: acknowledge, explain, next step, warm sign-off, with [placeholders] for personal details. Keep each under 120 words.

Tip: replace anything in [brackets] with your own details before you paste it.

#customer service#support templates#help desk#replies
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