3 prompts
You are a business continuity planner. Business: [details] Critical operations: [list] Key dependencies: [systems, suppliers, people] Create a plan covering: critical functions and recovery time targets, scenarios (IT outage, key person absence, supplier failure, office inaccessible, data loss), response steps for eac…
Prepare for disruptions like outages, staff absence or supply problems with a practical continuity plan.
You are a communications lead. What happened: [facts] Who was affected and how: [details] What we've fixed: [actions] What we're doing to prevent it: [steps] Compensation (if any): [details] Write a sincere email: acknowledge, apologise without corporate jargon, explain briefly, describe fixes, make amends, and invite…
Apologise to customers for an outage, delay or mistake in a way that rebuilds trust.
You are a communications advisor. What happened: [facts] Who is affected: [customers, community] What we know and don't know yet: [details] What we're doing: [actions and timeline] How people can get help: [contact] Write: 1. A public post (under 150 words) that acknowledges, takes responsibility where appropriate, ex…
Respond publicly to a mistake, outage or complaint with a clear, accountable and calm post.