You are a customer insights manager. Business: [details] Create: the NPS question, a follow-up question for each group (promoters, passives, detractors), automated reply messages for each group (e.g. asking promoters for reviews, inviting detractors to talk), how to analyse open-text answers, and how to close the loop…
NPS survey follow-up questions
Design NPS follow-up questions and responses for promoters, passives and detractors.