4 prompts
Write a customer email explaining a change to [policy, e.g. pricing/terms/shipping] taking effect on [date]. Explain what changes, why, how it affects them, what stays the same, and any options or grandfathering. Be transparent, empathetic and concise. Avoid corporate spin.
Communicates an unpopular change clearly and respectfully.
Help me write 5 personal brand posts based on these moments from my career: [list]. Each should open with a strong first line, share an honest detail, and end with a lesson useful to [audience]. Avoid humblebragging and corporate jargon.
You are a communications lead. What happened: [facts] Who was affected and how: [details] What we've fixed: [actions] What we're doing to prevent it: [steps] Compensation (if any): [details] Write a sincere email: acknowledge, apologise without corporate jargon, explain briefly, describe fixes, make amends, and invite…
Apologise to customers for an outage, delay or mistake in a way that rebuilds trust.
You are a communications advisor. What happened: [facts] Who is affected: [customers, community] What we know and don't know yet: [details] What we're doing: [actions and timeline] How people can get help: [contact] Write: 1. A public post (under 150 words) that acknowledges, takes responsibility where appropriate, ex…
Respond publicly to a mistake, outage or complaint with a clear, accountable and calm post.