Create a customer journey map. Business: [details] Persona: [who] Stages: awareness, consideration, purchase, onboarding, use, loyalty, advocacy For each stage: customer goals, questions, touchpoints, emotions, pain points, and opportunities to improve, with the metric to track. Finish with the top 5 improvements to p…
Marketing & SEO
Customer journey map
Map every stage from first awareness to loyal fan, with touchpoints, emotions and opportunities.