Responding to reviews shows customers you're listening and can improve your reputation and local search ranking. AI makes it practical to reply to every one.
Positive reviews
Thank the customer by name, mention a specific detail from their review and invite them back. Avoid copy-paste responses, since readers notice.
Negative reviews
Write a reply to this review for [business]: [review].
Apologize sincerely without admitting legal fault, address their specific
complaint, explain what we're doing about it, and invite them to contact
[contact] to resolve it. Calm, human tone, under 100 words.Rules for tough reviews
- Never argue or blame the customer publicly.
- Don't share private details about the customer or their order.
- Take the conversation offline.
- Fix the underlying problem if the complaint is valid.
Learn from reviews
Paste a batch of reviews and ask AI to identify the top praised features, recurring complaints and suggested improvements.
Keep it real
Never use AI to write fake reviews. It's dishonest and illegal in many countries.